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Fujitsu Adds Cognitive Technologies to Next-Generation Service Desk

Fujitsu introduces cognitive technologies to enhance its next-generation Service Desk, the Social Command Center (SCC) – creating a more versatile, intelligent, user-centric model which combines multiple support channels to provide a consistent user experience.

Technology savvy users today expect transparent support models to solve IT problems in the background, and to use proactive algorithms to intervene and prevent issues from arising in the first place. Fujitsu’s solution is the SCC, which leverages cloud-based technologies coupled with advanced machine learning and predictive analytics to mitigate technology issues from impacting on end users.

Press Releases


  • 11.07.2017
    Fujitsu Innovates Server Portfolio for the Computing Demands of a Digital World
    Fujitsu today announces the availability of its new, fully refreshed range of dual- and quad-socket PRIMERGY servers and octo-socket PRIMEQUEST business critical server systems designed for Intel® Xeon® Scalable processors. These combine exceptional performance, flexible configuration options, and optimized system designs to meet the changing computing demands driven by digitalization, including advanced analytics and Artificial Intelligence. With its latest server models, Fujitsu offers a full set of workload-optimized servers that make a perfect foundation for building secure, agile, multi-cloud data centers: the IT architecture for a human-centric, digital world.
  • 06.07.2017
    Fujitsu RunMyProcess Expands Globally with New Cloud Platforms in North America and Australia
    Fujitsu today announces the global extension of its innovative digital Platform-as-a- Service, RunMyProcess, with the addition of new regional cloud platforms in North America and Australia, in addition to existing platforms in Europe and Asia. The capacity increase will help support and address the growing digital transformation needs of organizations with strong regional compliance requirements for data sovereignty, regulation, security and low-latency.
  • 05.07.2017
    Fujitsu Adds Cognitive Technologies to Next-Generation Service Desk
    Fujitsu today introduces cognitive technologies to enhance its next-generation Service Desk, the Social Command Center (SCC) – creating a more versatile, intelligent, user-centric model which combines multiple support channels to provide a consistent user experience.
  • 27.06.2017
    Fujitsu Sets New Price/Performance Record in Latest SPC-1 Benchmark with Enhanced Entry-Level Storage System
    The Fujitsu ETERNUS DX200 S4 storage system, part of the newly enhanced entry-level ETERNUS DX S4 hybrid storage range, has gained official recognition for its powerful performance, price per performance and outstanding response times in the latest Storage Performance Council's SPC-1 Benchmark¹ – the recognized independent standard for comparing the performance of storage systems.
  • 26.06.2017
    Fujitsu Launches Financial Solution Finplex in Europe to Power the Digital Age
    Fujitsu announces the European availability of its Fujitsu Financial Solution Finplex, a powerful suite of tools that drives long-term business growth to the financial services sector, by enabling it to provide end customers with more compelling, tailored digital financial services.
  • 22.06.2017
    Fujitsu Research Maps Out Road to Digital Learning
    Digitalization is driving the education sector on to a deep transformation, but many schools, colleges and universities are struggling to keep pace with this change, according to ‘The Road to Digital Learning', a new report from Fujitsu. This provides unique insights into the state of digital education globally and is based on a survey1 of over 600 IT leaders in schools, colleges and universities across seven countries.
  • 19.06.2017
    Fujitsu Signs Agreement with ImageWare to Extend Biometric Security Solutions Portfolio
    Fujitsu today announces that it is broadening its advanced biometric security solutions portfolio through an agreement with ImageWare Systems to resell key security capabilities including enterprise mobile biometric user authentication as a service. The agreement will see Fujitsu not only extend its biometric identity and access management solutions to mobile devices but also to additional authentication methods including fingerprint, face, and voice recognition. Fujitsu customers will now be able to deploy biometric authentication as a service running on the Fujitsu Cloud Service K5.
  • 14.06.2017
    Fujitsu Positioned by Gartner as a Data Center Outsourcing and Infrastructure Utility Services Leader in Europe – for the Fifth Year Running
    Fujitsu today announces it has been named as a Leader in the 2017 Gartner Magic Quadrant for Data Center Outsourcing (DCO) and Infrastructure Utility Services (IUS) in Europe<sup>1</sup>. This marks the fifth year in succession that Fujitsu has been included in this leadership quadrant by Gartner.
  • 12.06.2017
    Fujitsu Launches High-Security Biometric Authentication Solution for Active Directory IT Environments
    Fujitsu today announces the launch of PalmSecure ID Login, a new biometric authentication solution that helps organizations secure their networks against unauthorized access, while also reducing the risk of attack from hackers and identity thieves.
  • 06.06.2017
    Fujitsu ETERNUS All-Flash Storage Speeds Up IT Solutions for SAP HANA® and Virtualization
    Fujitsu today announced that its Fujitsu ETERNUS AF650 all-flash system is now certified by SAP as an enterprise storage solution for the SAP HANA platform. Available as a stand-alone solution or as part of the integrated system PRIMEFLEX for SAP HANA, the ETERNUS AF650 supports ultra-reliable non-stop operations for in-memory computing systems running on SAP HANA, delivering an impressive 12TB of main memory storage capacity, and total capacity of some 3PB.

Blog Face2Fujitsu





  • Dr Alex Bazin
    Vice President
    Advanced Technology Division
    Global Delivery

    Dr. Alex Bazin is Vice President – Advanced Technology Division, within Fujitsu’s Global Delivery organisation. In this role, he leads a global team responsible for creating digital offerings based on IoT, AI, blockchain and robotics.

    Alex and his team own and manage a set of standardized advanced technology offerings across a number of verticals including manufacturing, retail, logistics and healthcare. His team also provide a ‘Centre of Excellence’ of offshore development and service capabilities for digital.

    He works closely with board level customers to ensure that digital initiatives deliver true business value. Alex is passionate about co-creation and collaboration, building communities and sharing knowledge internally and externally.

    Alex is a frequent speaker and panelist at industry and customer events on the topics of new technologies and innovation.

    Alex joined Fujitsu in 2007 and has worked across business development, consulting and delivery roles all with a focus on innovation and new technologies Prior to being appointed Head of Internet of Things in June 2015, he held senior technology leadership roles in Innovation, Cloud, Application Services, Biometrics and Identity Management.. In these roles, he led the delivery of complex application solutions for a number of large public and private sector customers around the world.

    Alex’s background is in IT research and standardization, having held engineering roles at the UK’s National Physical Laboratory, in academia and in industry. He also served as an expert to the International Standards Organization on various technical committees.

    Alex received a Bachelor’s Degree in Electronic Engineering and an Engineering Doctorate in Multibiometric Systems from the University of Southampton and is a Chartered Electrical Engineer.

    Recently returned from working in Fujitsu’s New York City offices, Alex currently lives in London, England with his wife and young son. In his spare time he enjoys surfing, skiing and running.

  • Thomas Bengs
    Head of Biometrics, EMEIA

    Working across Fujitsu and its global partners, Thomas Bengs is responsible for developing and managing Fujitsu’s EMEIA PalmSecure product & solution business to strengthen the company’s global portfolio and growth in this highly specialized area.

    Prior to his current appointment, Thomas led security solutions in the former Fujitsu Solutions Business group and in Fujitsu Global
    Delivery group

    Before that he led the Fujitsu EMEA Magneto-Optical Disk Drive and then later the Fujitsu EMEA PalmSecure business.

    Thomas joined Fujitsu in April 1991. As a storage and biometrics expert, he progressed through a number of support engineering, product management, product marketing, PR, business development and account management roles.

    Before joining Fujitsu he was Director Technical IT Services at RNT GmbH.

    Thomas is a member of the International Biometric Group (IBG) and of the European Association for Biometrics (EAB).
    He is also a member of BITKOM, the German Federal Association of IT-Security, Telecommunications and New Media.

    Thomas holds degrees in Telecommunications Technology and in Business Management.

    Thomas is based in Munich, Germany

  • Andrew Brabban
    Vice President
    Head of Digital Business Platform
    Global Delivery

    Andrew Brabban is Vice President, Head of Hybrid IT and Deputy Head of Digital Business Platform, Global Delivery. He leads the establishment and incubation of Hybrid IT solutions and capabilities across Fujitsu's global business. Hybrid IT, the practical application and integration of Cloud services with traditional IT, is the critical IT delivery model. This approach enables organizations to innovate with agility and modernize securely while exploiting existing investments.

    With a strategic appreciation of the IT market and the impact of key trends such as cloud, internet of things, big data and mobility, Andrew is committed to delivering solutions that allow businesses to innovate quickly. He drives cross-functional collaboration through Fujitsu’s business to deliver global solutions that replicate success for our customers.

    Andrew joined Fujitsu in 1997 and has 26 years of experience within the ICT industry across both the public and private sectors. Recent senior roles include Head of Initiatives Programs, Director of UK Cloud Services, CTO for Fujitsu UK’s Applications business and as business owner for the UK Software as a Service business.

    Andrew’s background includes delivery, sales support, architecture and development. This provides him with a deep insight into how technology can deliver practical business outcomes.

    He graduated from the University of Durham with a first class degree in Computer Science. He is a Fellow of the British Computer Society and a Chartered Engineer.

    Andrew lives with his wife and daughter in Cheshire, UK. In his spare time, he loves to spend time in the hills and mountains.


  • Rowan Cape
    Vice President
    Retail Software Solutions

    Rowan Cape is Vice President, Retail Software Solutions in Fujitsu’s Global Delivery, Retail Business Group. In this role, she is responsible for providing the strategic product management for Fujitsu’s Retail focused software solutions, particularly around the omni-channel customer experience.

    Rowan’s responsibilities extend throughout the Global Delivery geographies to provide retail software product expertise supporting sales campaigns in all Fujitsu regions. As a result, the close interaction with retailers and their business requirements enables Fujitsu to understand the changing, real-world business needs from their retail software solutions.

    In addition to working with retail customers, she also interfaces with software partners who are working to align with Fujitsu’s retail strategy and retail analysts looking to research and report on Fujitsu’s retail software strategy and innovation. In this respect, she works closely with the Retail Strategy and Sales and Marketing teams to ensure retail trends and retailer requirements are reflected in the global Retail software offerings.

    Rowan has been with Fujitsu for 30 years, both in the UK and in the US, and brings technology experience, general IT SW management and implementation experience in the retail vertical. In addition to her retail experience in the United States, Rowan has experience in manufacturing, and local and central government verticals in the United Kingdom.

    Rowan’s experiences span numerous customer engagements for retailers based domestically and internationally. These include: retailer centric IT planning, deployment and management; project management and leadership resulting in the successful preparation for and implementation of major in-store retail software programs delivering enhanced in-store operations; engaging and successful customer centric loyalty programs; near-real time access to valuable customer centric data and extensive, detailed executive reporting. Rowan works to provide retailers with extensive insight into Fujitsu’s retail software and services and the benefits successful implementation can make to a large retail organization.

    Rowan graduated from Oxford Brookes University with a bachelor’s degree in Environmental Biology.

    She lives in San Francisco where she enjoys skiing, snowboarding and everything outdoors, including pottering about in her garden.

  • Richard Clarke
    Vice President
    Global Retail

    Richard is Vice President, Business Development Retail for Fujitsu’s Global Delivery Division. He develops and executes compelling and relevant retail strategies to expand key markets; he is responsible for a portfolio of global solutions and services to meet customers’ needs; and he works side by side with strategic customers to develop their relationship with Fujitsu. He leads and supports client specific sales campaigns and is responsible for building pipeline in targeted geographic or solution areas.

    Richard is responsible for Fujitsu’s global retail strategy, which includes prioritizing markets, building the case internally and with partners for new solution development, and executing specific growth initiatives.

    Richard leads Fujitsu’s relationships in retail with strategic ICT and business partners, is the lead representative for Fujitsu in retail with the analyst community and is tasked with identifying and delivering new channels to market – direct and indirect.

    Richard has worked in the retail industry for 25 years in senior roles across industry, consulting and technology. Before joining Fujitsu in 2007, he was a senior manager in the retail consulting practices of Accenture and KPMG and was a manager for the leading UK bookseller, stationer and newsagent, WH Smith.

    Richard has co-authored publications on retail issues, including omni-channel retailing and customer loyalty. He has been a speaker at conferences including Retail Week in the UK and similar events in the US and China.

    When Richard is not on a plane or meeting customers, he enjoys spending time with his family based in the UK.

  • David Concordel
    Vice President
    Head of Retail Solutions Business

    David has been Vice President, Head of Retail Solutions Business for Fujitsu since March 2013. He leads Fujitsu’s International Retail Business, across Fujitsu’s portfolio of Retail Software, Point of Services, Self-Services and Services Retail solutions.

    Previously David was responsible for Fujitsu’s Strategic Sales, directly overseeing key deals across the full Fujitsu portfolio and with global customers.

    David joined Fujitsu in 2008 as Marketing Director and then Sales Director for Fujitsu’s European business, dealing with a complex product and services portfolio. David was involved directly with major sales opportunities and executive relationship development.

    For the previous fifteen years, David held a variety of different Senior Management positions in the IT industry, with roles spanning Strategy and Business planning, Business Operations, Portfolio Management and Marketing and Account Management on key accounts.

    He started his career in Business Consulting after graduating from MINES ParisTech, one of the leading executive engineering and business schools in France.


  • Dave Hazard
    Vice President Channel and Sales Operations, EMEIA
    EMEIA Product Business

    David Hazard joined Fujitsu’s Product business in November 2015 as Head of Sales Operations and Channel EMEIA.

    David is responsible for the development of best practice & tools to support growth in sales, as well as the development of strategy and capability for Fujitsu’s 27,000 Channel Partners. Dave has 20 years’ experience in the Technology sector having worked previously in leadership roles at Dell EMEA and Systemax EMEA.

    David was Senior Vice President Vendor Management and Purchasing at Systemax, a $1.3billion technology reseller, and a customer of Fujitsu.

    David has managed Dell’s EMEA Emerging Countries Channel Business, responsible for the growth and development of 25,000 channel partners across 110 countries from Eastern Europe, Middle East and Africa. He was a founding member of Dell’s London Banking & Financial Services office, as well as managing the Global Customer program across Emerging EMEA.

    Before joining Dell, David worked at Dun & Bradstreet for 11 years in Strategic Development, managing large financial services clients, building credit assessment scorecard technology, and market segmentation CRM analysis tools.

    Dave has previously also worked for 10 years in Banking, for Barclays plc retail banking division, and Royal Bank of Canada, responsible for outsourcing fund administration across EMEA. David is a qualified member of the Chartered Institute of Securities & Investment.

    David is married with two children, lives in South West London, and his hobbies are Catamaran Sailing, Yachting, Skiing and watching Rugby.


  • Karyn Jeffery
    Head of End User Services
    Global Delivery

    Karyn Jeffery is Head of End User Services in Fujitsu’s Managed Infrastructure Services Global Delivery unit. She leads the globalization of Fujitsu’s offerings in end user computing.

    Karyn’s objective is to establish an industryleading global end user services business that delivers quantifiable business value to Fujitsu’s customers and is underpinned by exceptional talent, client advocates, and relevant innovation.

    Karyn has worked in two of Fujitsu’s five regions and leads a globally-distributed team. Previously, Karyn was General Manager, Sales and Service Delivery for Queensland and the Northern Territory in Australia.

    Karyn has 16 years of experience within Fujitsu, across service delivery, project and operational management roles. She specializes in delivery of outsourced services and holds an Expert qualification in ITIL. In particular, Karyn has focused on customer service and is passionate about delivering ICT that is relevant and tailored to the needs of end users.

    Karyn led the operational provision of service desks in Australia, desktop engineering services and technical maintenance services in the UK. She was the delivery lead for a number of large customers in both countries. This range of operational and customer-facing roles has given Karyn a keen appreciation of the need to keep the customer at the center of Fujitsu’s delivery focus.

    Karyn joined Fujitsu after a career in retail banking where she was a manager. When personal computers were introduced to branch staff, Karyn led training teams to drive the organizational change required and assist the staff though the life-changing experience of engaging with computers. This experience led to Karyn’s own change of career to focus on ICT.


  • Michael Keegan
    Head of EMEIA Product Business
    Chairman UK & Ireland

    In July 2015, Michael Keegan was appointed to lead Fujitsu’s Europe, Middle East, India & Africa (EMEIA) Product Business, and as Chairman of Fujitsu UK & Ireland.

    In leading Fujitsu’s EMEIA Product Business, Michael’s primary focus is on driving innovation by tracking changing customer requirements and market trends. He ensures that the regional Fujitsu product portfolio, which ranges from mobile devices and deskbound PCs through to mission critical datacentre infrastructure, is able to continuously meet customer needs. To achieve this, Michael holds responsibility for Fujitsu’s complete product lifecycle from Research & Development, Purchasing and Production, to Business and Sales Operation.

    As Chairman of Fujitsu UK and Ireland, Michael is one of the primary regional spokesperson to the media, regional analysts and trade bodies. He also represents Fujitsu at the CBI, techUK (Deputy President), Tech Partnership, The Prince's Trust and Business in the Community.

    Prior to taking up his joint roles, Michael was CEO of Fujitsu UK and Ireland’s ICT business. Before this, he successfully led Fujitsu UK and Ireland’s Technology Products Group, significantly growing the profitability and market share of the infrastructure, products and solutions business. Michael joined Fujitsu in 2006 as Business Unit Director for the UK Government Division.

    Previously he held senior leadership roles at the Royal Mail Group/Post Office Ltd, Magex, MasterCard and NatWest.

    Michael graduated at Exeter University with a degree in Politics.

    Michael is married and has two teenage sons. In his spare time, he enjoys skiing, is a keen diver and plays electric guitar.

  • Dr Bernd Kosch
    Fujitsu Fellow
    Program Director Industry 4.0
    Technology Office - Europe, Middle East, India & Africa

    Bernd Kosch is Head of the Industry 4.0 Center in Fujitsu’s EMEIA Technology Office and the official Fujitsu representative in the ‘Plattform Industrie 4.0’, which advises the German Government. He also contributes to IoT-related work by Germany’s digital association BITKOM and in the Industrial Internet Consortium (IIC).

    Over more than 30 years, Bernd has amassed a great deal of IT market sector experience, holding senior positions in development, services, marketing and sales.

    Among his achievements at Fujitsu, Bernd was previously Vice President Alliances at Fujitsu Siemens Computers, and responsible for cooperation with strategic ISV-, technology- and service-partners, industry consortia and non-governmental organizations.

    He also drove the product concept, technical design and market introduction of Fujitsu’s CELSIUS workstation line and oversaw the development of Fujitsu’s data center infrastructure solutions for SAP environments.

    He started his professional career as a systems engineer at IBM and holds a diploma degree in mathematics and a doctoral degree in economics. Bernd also served as assistant professor at the University of Western Ontario in London, Canada

  • Conway Kosi
    Senior Vice President,
    Head of Managed Infrastructure Services, EMEIA

    Conway Kosi is head of Fujitsu’s Managed Infrastructure Services (MIS), EMEIA, which has 12,500 employees. In his role, Conway is responsible for MIS’ strategy, execution and end-to-end business management. Fujitsu delivers business value by supporting its customers to digitize their business through Hybrid IT underpinned by MetaArc - Fujitsu’s digital business platform and K5 – its cloud service.

    From April 2013 to March 2016, Conway was responsible for Fujitsu’s Nordic business covering Denmark, Estonia, Finland, Norway and Sweden. He successfully led a major organizational transformation and business turnaround in the Nordics with a turnover of €1bn. and 4,500 employees.

    Prior to his Nordic appointment, Conway served as Executive Vice President of the Strategy, Marketing and Sales Support function within Fujitsu’s International Business (IB). He was responsible for driving the company portfolio, brand, marketing communications, PR, AR, market intelligence, mid-term planning and strategic alignment of global portfolio programs across Fujitsu’s overseas business operations.

    Conway joined Fujitsu in 2006, and brings a rich set of business experiences gained through a variety of senior leadership roles across Asia and North America. Prior to his appointment as EVP in 2010, Conway was Group Executive Director for Solutions and Strategic Initiatives in Fujitsu’s Australia and New Zealand operations, with responsibility for strategic alignment and execution of all solution programs. He led the M&A activity for the acquisition of a major SAP implementation partner with ongoing management responsibility for ASEAN SAP operations.

    Immediately before joining Fujitsu, Conway worked briefly for SAP in Australia as Manager, Value Engineering and Pre-sales.

    Between 1998 and 2005, Conway worked at NCR Corporation. When he left the company, he was Marketing Director and Vice President South East Asia / India for NCR Asia Pacific.

    Conway gained a Masters in Business Administration from the Australian Graduate School of Management, University of New South Wales in 2008. He holds a Graduate Diploma in Business Marketing from Monash University in Melbourne, Australia, and a Bachelor of Science degree from the University of Tasmania in Hobart, Australia.

  • Ravi Krishnamoorthi
    Senior Vice President &
    Head of Business Applications Services, EMEIA

    Ravi Krishnamoorthi joined Fujitsu in November 2015 as Senior Vice President & Head of Business Applications Services (BAS).
    He is responsible for BAS’s strategy, execution and end-to-end business management besides spearheading innovation to transform Fujitsu’s digital footprint across EMEIA.

    Ravi joined Fujitsu from business technology company CSC, bringing with him over 25 years of leadership and transformational expertise. His primary goal is to take BAS into EMEIA with a whole new strategy that will enhance Fujitsu’s digital presence. Under his command, BAS will approach EMEIA with tailored business digital solutions and services for existing and potential clients, supporting Fujitsu’s commitment to digital transformation with a specific focus on Hybrid IT, the Internet of Things (IoT), and Fujitsu’s next-generation cloud platforms.

    Ravi has had an array of key global executive positions across a number of businesses and has also overseen change management to meet business objectives and goals. He has been instrumental in culture change in his earlier transformation engagements with Mahindra, CSC and Dell.

    Ravi has an Honors degree in Systems Management and is experienced in programming languages C, C++, UNIX and COBOL. He is also a Commerce graduate from Madurai Kamaraj University and a graduate member of the All India Management Association.


  • Rüdiger Landto
    Director Product Management Mobile Systems

    Rüdiger leads Fujitsu’s Client Computing Business unit providing professional workplace systems, covering mobile and deskbound PCs.

    Prior to running CCD, Rüdiger was head of product management.

    Since joining Fujitsu in 1999, he has served various roles in R&D and product management, before taking the lead for the mobile client business together with Fujitsu Japan.

  • Rupert Lehner
    Senior Vice President &
    Head of Enterprise Platform Services, EMEIA

    Rupert Lehner is Senior Vice President and Head of Enterprise Platform Services, responsible for the EMEIA region. In addition, he is Member of the Board of Managing Directors at Fujitsu Technology Solutions GmbH Germany.

    Rupert has held a variety of roles with Siemens, Fujitsu Siemens Computers and Fujitsu Technology Solutions. Most recently, he led the Sales region Central Europe.

    Previously, Rupert held various management functions and supported the restructuring of the organization. Starting October 2011, he acted as Head of the Cluster Western Europe for Fujitsu. Prior to that, he served as the interim Head of Sales of the Cluster Germany.

    Rupert studied Business Administration at the University of Erlangen-Nuremburg, Germany and started his career in 1990 when he joined Siemens AG in Nuremburg.


  • Uwe Neumeier
    Vice President
    Global Server Business
    Service Platform Business

    Uwe Neumeier leads Fujitsu’s global server and related OEM software businesses in all regions outside of Japan.

    His responsibilities encompass Fujitsu’s x86, Unix and Mainframe business lines under the PRIMERGY, PRIMEQUEST, M10 and BS2000 brands.

    During 2015, Uwe also became responsible for Fujitsu’s SAP based infrastructure solution business, and is an active contributor to the further development of Fujitsu’s entire line-up of infrastructure offerings, including: portfolio services, architecture development, commercial management and service delivery of IT solutions.

    Uwe, who is based in Hamburg, Germany, also leads Fujitsu’s relationships in his area of responsibility with key technology partners including Intel, VMware, Microsoft, SAP and Oracle.

    He joined Fujitsu in July 2011 from the distributor Also/Actebis Peacock, where he was Managing Director & Chief Operating Officer for Germany and Austria. Until 2009, Uwe held various management positions at Hewlett-Packard, including country manager & director for HP’s networking business in Germany.

    He graduated in Germany and England and holds Bachelor and Master’s degrees in European and International Business.

    Outside of work, Uwe’s interests include his family, martial arts and military strategy.

  • Rob Norris
    Head of Enterprise &
    Cyber Security EMEIA

    In April 2016, Rob Norris was appointed as Head of Fujitsu’s EMEIA Security business and is responsible for Security P&L and growing the capability across Europe.

    Rob has responsibility for developing Fujitsu Security Offerings in order to keep pace with the business challenges created by Malware and Hackers, as technologies continue to change. In this role, he is responsible for Fujitsu Security Profit & Loss across EMEIA and leads over 400 Dedicated Security specialists

    Rob joined Fujitsu Services in December 2007. Whilst Fujitsu have been in the Security business for over four decades, Rob has been responsible for bringing together Fujitsu’s Security Business into one P&L and grew the UK&I security services business 49% in the past two years.

    Previously Rob was responsible for overseeing Service Delivery Assurance on major Fujitsu projects in the UK&I, successfully ensuring key projects transitioned across to Fujitsu on time and to budget.

    Prior to his Assurance role, Rob led the Fujitsu’s UK Government IT Transformation teams, taking personal ownership for the Transformation program in HMRC Aspire
    During this time, Rob was instrumental in introducing new technologies into Aspire to consolidate the HMRC Server estate, delivering major cost savings to both HMRC and the UK Tax payer.

    Prior to joining Fujitsu, Rob held various Senior Management roles and from 2001 was the Services Director for an Independent Security start-up company called Vistorm Ltd. At Vistorm Rob was responsible for developing the Security Support, Managed & Professional Services propositions, helping to turn a dot-com start-up company from a loss to Security revenues in excess of £50M.
    Vistorm was subsequently sold to EDS in April 2008 and is now part of HP Security Services in the UK.

    Rob has worked in the IT Industry since 1988, starting as a Field Service Engineer working for Philips Business systems and leaving as General Manager for EMEA Enterprise Technical Support at Compaq Computer Ltd. (Philips were taken over in 1992 by Digital Equipment Company who were subsequently bought out by Compaq Computer Ltd).

    Rob sits as an executive committee member of the Prince’s Trust Business in the Community (BITC), Business Emergency Response Group (BERG) Cyber response team.


  • Mark Phillips
    Head of Hybrid IT

    Mark Phillips is Head of Hybrid IT for Fujitsu’s Europe, Middle East, India and Africa (EMEIA) business. He and his Hybrid IT team are tasked with coordinating and optimizing both digital/ cloud based platforms and traditional IT environments. Their objective is to enable both private and public sector customers to achieve sustainable competitive advantages for their businesses.

    By creating cloud platforms and migrating workloads into the cloud businesses can unlock sustainable competitive advantages, for example by:
    • Integrating legacy and digital systems
    • Coordinating both the management and the user experience
    • Delivering flexible and responsive provisioning as a service (as opposed to using traditional delivery, commercial and pricing models)

    Typically, businesses achieve highly transformational results that enable them to bring innovations to market quickly and cost effectively.

    Mark’s team is focused on the overall Go to Market strategy for the business, and is responsible for the P&L for Hybrid IT which includes cloud platforms, the migration of workloads into the cloud, pre/post sales growth, development of new products/ services, CTO function for Hybrid IT, lead deal architects for the bidding process, partnerships specific to Hybrid IT and orchestration (tools, automation and service).

    Mark has over 20 years’ experience in the IT and telecommunications industry. He started his career in product management roles for companies that now form part of ARM and Apple, before moving into P&L management and sales at BT. He joined Fujitsu in 1998 where he has gained significant experience managing and leading high performing teams focused on complex outsourcing and managed services.

    Mark has a Business, Finance and Marketing degree and has worked extensively across Europe, the Americas and Asia.


  • Dr Joseph Reger
    Fujitsu Fellow
    Chief Technology Officer Europe, Middle East, India & Africa

    Joseph Reger has been Chief Technology Officer (CTO) with various Fujitsu entities since 2002. As of August 1, 2014 he was appointed as CTO for Fujitsu’s Europe, Middle East, India and Africa (EMEIA) region.

    As CTO, he steers both the company and its customers in real-life dynamic IT, mobility, enterprise computing and cloud computing implementations. In this role he inspired and architected the company’s Dynamic Infrastructures strategy. Most recently he was instrumental in developing Fujitsu’s Cloud Computing Strategy and in currently he is focusing on the Internet of Things and Industry 4.0 topics.

    Joseph was the founder of the company’s award winning innovation process and he is managing it now across Fujitsu’s EMEIA region.

    A renowned industry expert and visionary, Joseph is recognized for his ability to understand and predict the IT trends that will most impact the future of business. Working with Fujitsu’s customers, he helps to determine and implement the innovations most appropriate to their strategy. Within Fujitsu itself, Joseph is a key driving force behind the company’s technology strategy. His role is paramount in helping Fujitsu choose wisely when deciding on technology directions.

    Joseph joined the company as Head of Technology Marketing in 1998 from IBM, where he was Executive Consultant and Chief IT Architect.

    He started his career in academia, in the field of theoretical physics and computer sciences research. He has studied and worked at Universities in Hungary, Norway, USA and Germany. In the US, he spent three years as a visiting scientist at the University of California in Santa Cruz, engaged in interdisciplinary research of complex systems.

    He obtained his PhD at the University of Cologne, and received the highest German academic degree (habilitation) at the University of Mainz.

  • Dr Adel Rouz
    Executive Vice President Fujitsu Laboratories of Europe

    Dr Adel Rouz is the Executive Vice President and Board Member of Fujitsu Laboratories of Europe Ltd., a leading research organization based in the UK.

    His career in Fujitsu spans more than twenty years. During that time he has made many contributions to evolving the company’s global and regional research and development strategies. His role has entailed working closely with external research institutions to encourage close collaboration and mutual innovation.

    He joined Fujitsu in 1991 and moved into the field of research in the organization in 1996. He maintains a hands-on approach to R&D, taking the lead on a number of high profile projects. He is currently focused on initiatives that support Fujitsu’s human centric intelligent society initiative.

    Today, Fujitsu Laboratories of Europe is considered to be one of the leading research and development centers in EMEIA. The Laboratories’ research is focused on four key areas; technical computing research and solutions, engineering cloud research, data analytics research, and future networking research.

    Adel also leads key initiatives within Fujitsu Laboratories of Europe across activities including big data research, and simulation techniques for product lifecycle management. The Laboratories are also at the forefront of the evolution of future communications technologies, such as 5G.

    Adel is a member of the Fujitsu NUS (Singapore) research collaboration steering committee.

    In addition, he is a member of the Industrial Advisory Board at the University of Surrey, as well as a member of the strategy advisory board of the 5G Innovation Centre. He is also a Board Member and Chair of Operations at The Park Federation Academy Trust.


  • Vera Schneevoigt
    Senior Vice President
    Head of Product Supply Operations

    Vera Schneevoigt is Senior Vice President, Product Supply Operations for Fujitsu’s Service Platform Business. In this important part of our business, which serves more than 100,000 customers and 45,000 partners worldwide, she drives forward our strategic goals for operational excellence and our continuing globalization initiatives.

    Vera is responsible for four areas: Research & Development, Purchasing, Production, Quality and Supply Chain Management. She plays a major role to realize our vision to integrate worldwide processes, which will help drive innovation, efficient production and delivery. In turn, this will allow our Product Business to support our global growth strategy in the key strategic areas of services and solutions.

    Vera is also a member of the Managing Directors Board for Fujitsu Technology Solutions GmbH, which operates in the Europe, Middle East, India and Africa (EMEIA) region.

    Before joining Fujitsu at the beginning of 2014, Vera spent a number of years as a global senior executive manager at Siemens and its subsidiaries. She has particular expertise in operations, supply chain management, business administration, procurement, IT, human resources and sales.

    As Executive Vice President of Global Operations and Managing Director of Unify GmbH & Co. KG (formerly Siemens Enterprise Communications), Vera was responsible for purchase, logistics, factories, quality management, export and customs with over 1,700 employees worldwide. She was also the key driver for various transformation and optimization programs.

    Previously, Vera oversaw operational management at Siemens Enterprise Communications, with responsibility for sales and business operations at the company's product business. She also held commercial responsibility for worldwide sales.

    Vera is married, with interests ranging from history and architecture to promoting employee diversity.

  • Martin Schulz
    Senior Research Fellow

    Martin Schulz is a Senior Research Fellow at Fujitsu Research Institute in Tokyo.

    He focuses on research and consultation in macroeconomics, finance, and corporate overseas strategies. His work is widely quoted in international media – with regular interviews at Bloomberg, CNBC, the BBC, etc.

    Before joining Fujitsu in 2000, Martin was a visiting researcher at the Bank of Japan and University of Tokyo, Assistant Professor of Economic Policy and Monetary Integration at Free University Berlin in Germany, and guest professor at a number of universities in Europe and Japan.

    Martin holds a PhD in Economics from Free University in Berlin, and also holds Masters degrees in Economics and Political Science.


  • Duncan Tait
    Director and Corporate Executive Officer
    Senior Executive Vice President
    Head of Europe, Middle East, India and Africa &
    Head of the Americas region

    In January 2016 Duncan Tait was appointed as Head of the Americas region, alongside his current position as Director and Corporate Executive Officer, EVP and Head of Europe, Middle East, India and Africa and member of Fujitsu Limited's Board of Directors.

    Prior to this he was Chief Executive Officer of Fujitsu’s UK & Ireland region and Chairman of Fujitsu Telecommunications Europe Limited (FTEL).

    Duncan has more than 27 years’ experience in the ICT industry. During this time, he has led businesses across the broad spectrum of technology and services, in the UK and internationally. His deep business and industry knowledge and global perspective are critical assets that enable Fujitsu to achieve its mission: to use technology to improve global business and society.

    Duncan joined Fujitsu in 2009 to run the Private Sector organization within UK & Ireland, and grew that business by 55 percent before being promoted to Chief Executive. He enjoys building high performance teams and has a passion for inspiring people to achieve the company’s strategy.

    Duncan started work as a systems programmer at BAE Systems. After a career in consulting, he moved into product marketing with Keane’s Infrastructure Management business. Subsequently, Duncan ran Granada’s networking business across EMEA. After that, he led numerous services businesses and managed global clients at HP. He later joined Unisys and was eventually Managing Director of all Unisys operations in the Africa, Middle East and UK regions.

    Duncan is a member of the Prince’s Trust Technology Leaders’ Board, non-executive director of Business in The Community, board member of e-skills and a fellow of the Royal Society of Arts.

    Outside work, Duncan is a committed family man with four daughters. When time permits he enjoys riding motorbikes.