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| | ServicePack/Contract Hardware |
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Increasing relevance of hardware tasks requires more support then a product warranty can offer. To ensure the right level of availability, ServicePack/Contract Hardware offers a defined response- or recover time with a selectable duration of up to 5 years. Depending on the issue, the Fujitsu ServiceDesk reacts remotely or via a broad services partner network on-site.
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Offsite |
- Remote fix is not possible? -> repair takes place offsite the customers location. The system either collected from the customer or needs to bring/send to the ServiceDesk
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Respond |
- Remote fix is not possible? -> repair takes place onsite, at the customers location
- Response time = technician arrives with the diagnosed spare part
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Recover |
- Remote fix is not possible? -> repair takes place onsite, at the customers location
- Recover time = technician recovers the operational readiness
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Benefits at a glance |
- The right level of availability for your hardware - Service 24 hours and 365 days of the year
- Flexible and transparent cost structure without hidden cost
- Smooth IT operation right from the start and with shortest downtimes
- Freedom for your internal IT specialists to concentrate on their core businesses
- Different ServicePacks tailored to your needs
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More information |
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