|
| | | |
| ServicePack/Contract Respond | | Server (PRIMERGY) |
| On-site service without response time | | X |
| On-site service with on-site response time, 5x9 | Second business day | X |
| Next business day | X |
| 4 hours | X |
| On-site service with on-site response time, 5x13 | 4 hours | X1 |
| On-site service with on-site response time, 7x24 | 4 hours | X |
| | | |
| ServicePack/Contract Recover | | Server (PRIMERGY) |
| On-site service with recovery time, 5x9 | Next business day | X1 |
| 8 hours | X1 |
| 6 hours | X1 |
| 4 hours | X1 |
| On-site service with recovery time, 5x13 | Next business day | X1 |
| 8 hours | X1 |
| 6 hours | X1 |
| 4 hours | X1 |
| On-site service with recovery time, 7x24 | Next business day | X1 |
| 8 hours | X1 |
| 6 hours | X1 |
| 4 hours | X1 |
| 1 Depending on country | | |
|
| | |
 | | |
