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| | SolutionContract |
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An IT infrastructure brings more flexibility and efficiency into the data center. Although the redundant IT architecture in data centers usually avoids faults, there will always be a slight possibility of system failure - caused by faulty software, configuration problems or hardware faults. With a SolutionContract for the solution infrastructure, Fujitsu diagnoses the source of the problem in the infrastructure and initiates the error elimination.
SolutionContract available for Business Warehouse Accelerator Infrastructure, BladeFrame, ETERNUS CS and FlexFrame™ for SAP®.
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Proactive Service elements |
- System Health Check - Regular check and report of current status and system resources
- Patch Information– information about and providing of correction and new versions
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Reactive service elements |
- Service cover 5x9 or 7x24
- Up to 6h recovery time
- Auto call – errors and warnings detected by the system will be automatically reported to Fujitsu (ETERNUS CS only)
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Benefits at a glance |
- Sustained availability ensured by short recovery times annd proactive services - remove failures before they can hinder work
- Reduced complexity by offering a solution-oriented support that is covered by one contact person for all service issues
- lear cost concept with a fixed monthly fee depending on infrastructure size and service level
- Synchronized Service Levels and contract periods for the entire solution infrastructure
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More information |
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