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Welcome to FUJITSU Support Pack Finder

Fujitsu offers - with its Fujitsu Support Pack Hardware – support services for hardware which cover diagnostics and the elimination of hardware errors via repair or replacement. Depending on the type of IT hardware and corresponding manufacturer warranty Fujitsu offers support services at the customer's site (onsite services) or at a Fujitsu service point (off-site services). Various service level options can be selected for onsite services; for selected products, customers can in addition select the proactive support option to enhance the availability of the hardware product.

Support Pack Hardware is a product-related service contract for a fixed period and with once-only remuneration which supplements the manufacturer warranty.

Fujitsu Support Packs can be purchased within 90 days of the product purchase with a contract term of 1 up to 5 years. Before expiry, the service period can be extended (until the maximal contract term of 5 years) by purchasing a corresponding follow-on Support Pack.

The entitlement of support services requires a Support Pack registration through the end customer within 30 days after purchasing the Support Pack.

Support Pack Registration Guide.

Check what support pack extensions are available for your device by selecting your system from below.

Glossary

Warranty Type / Term / AbbreviationDefinition
Service TimesNext Business Day (NBD) - refers to the next local business day.

9x5 - Local business hours on local business days except legal public holidays.

24x7 - Monday to Sunday including legal public holidays.

For respective country T&C's and Service Times please see the details at the following page.
FUJITSU General T&C's.
The customer places a call to the Fujitsu Help Desk. If the fault cannot be solved by the help desk technicians over the phone the customer will be issued with a repair number. This will trigger a pickup by one of Fujitsu's transport providers. The defective unit will be collected from the customers address. After completion of the repair at a Fujitsu repair-center the product will be returned to the customers premises.
The customer places a call to the Fujitsu Help Desk. If the fault cannot be solved by the help desk techincians over the phone the customer will be issued with a repair number. This will trigger a replacement device.
The defective device will be picked up from the customer’s address (at the main entrance) and at the same time the equivalent device will be delivered to the same address.
The reported fault will be analysed by Fujitsu by means of telephone support or remote access. At Fujitsu`s discretion a service engineer will be scheduled for further on-site diagnosis and solution as necessary to resolve the diagnosed problem. In case of a hardware failure, the operational readiness will be restored by replacing or repairing the defective part at the installation location.
Various service level options can be selected for on-site services including onsite response time or recovery time.
The service levels apply for locations within a certain distance to an authorized Fujitsu Service point. For geographical limitations please see the details for respective country at the following page
FUJITSU General T&C's.
PRS WEB SitesDetailed description on all Warranty Types can be found at the FUJITSU Product Support site.
FUJITSU Product Support.

Details of all the PRS Products offered can be found at the Fujitsu Product Support Services site.
FUJITSU Product Support Services.