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Business Leaders Struggling to Balance Demands of Employees, Customers and Citizens – Almost Half Doubt They Can Have a Major Impact on Society

Munich, October 18, 2018 – Business leaders are struggling to cope with the demands of the three groups they need to serve in order to deliver success: employees, customers and the wider society. The majority of organizations (60 percent) currently prioritize the needs of their employees over those of customers (55 percent) and society as a whole (37 percent), according to a global study1 commissioned by Fujitsu. But 60 percent of leaders admit they are struggling to balance the expectations of all three sets of people at once, which is a concern as organizations are also aware of the influence each group has on their success.

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