| Warranty Type / Term / Abbreviation | Definition |
 | Next Business Day |
 | Second Business Day |
 | If a remote fix is not possible and a hardware repair is necessary, the customer shall bring the defective device to a qualified service point (service partner or repair center). The repair will be completed at the repair center. Thereafter, the customer will be informed that the device is ready for collection. |
 | The customer places a call to the Fujitsu's help desk. If the malfunction cannot be repaired by the help desk technicians over the phone the customer will be issued with a repair number.
The customer will get a notice from the logistic provider in order to agree pickup time and address. The defective unit will be collected from the given customers address. After completion of the repair in a Fujitsu repair-center the product will be returned to the customer's premises |
 | If a remote fix is not possible and a hardware repair is necessary, the defective product will be replaced by an equivalent. The defective unit will be picked up from the customer’s address and a new one delivered. |
 | The Door to Door – doorstep delivery can be upgraded to a Desk-to-Desk service if desired, meaning the replacement unit is delivered directly to the user’s desk. |
 | The reported fault will be analysed by Fujitsu by means of telephone support or remote access. At Fujitsu`s discretion a service engineer will be scheduled for further on-site diagnosis and solution as necessary to resolve the diagnosed problem. In case of a hardware failure, the operational readiness will be restored by replacing or repairing the defective part at the installation location.
On-site service is not applicable on islands without bridge connection. See further local Terms. |
| Local terms and conditions | Please visit our terms and conditions page |