Welcome to FUJITSU Support Pack Finder

Fujitsu offers - with its Fujitsu Support Pack Hardware – support services for hardware which cover diagnostics and the elimination of hardware errors via repair or replacement. Depending on the type of IT hardware and corresponding manufacturer warranty Fujitsu offers support services at the customer's site (onsite services) or at a Fujitsu service point (off-site services). Various service level options can be selected for onsite services; for selected products, customers can in addition select the proactive support option to enhance the availability of the hardware product.

Support Pack Hardware is a product-related service contract for a fixed period and with once-only remuneration which supplements the manufacturer warranty.

Fujitsu Support Packs can be purchased within 90 days of the product purchase with a contract term of 1 up to 5 years. Before expiry, the service period can be extended (until the maximal contract term of 5 years) by purchasing a corresponding follow-on Support Pack.

The entitlement of support services requires a Support Pack registration through the end customer within 30 days after purchasing the Support Pack.

Support Pack Registration Guide.

Check what support pack extensions are available for your device by selecting your system from below.


Warranty Type / Term / AbbreviationDefinition
NBDNext Business Day
2BDSecond Business Day
If a remote fix is not possible and a hardware repair is necessary, the customer shall bring the defective device to a qualified service point (service partner or repair center). The repair will be completed at the repair center. Thereafter, the customer will be informed that the device is ready for collection.
The customer places a call to the Fujitsu Technology Solutions' help desk. If the malfunction cannot be repaired by the help desk technicians over the phone the customer will be issued with a repair number. This will trigger a pickup by one of the transport providers. The defective unit will be collected from the customers address. After completion of the repair in a Fujitsu Technology Solutions repair-center the product will be returned to the customers premises.
If a remote fix is not possible and a hardware repair is necessary, the defective product will be replaced by an equivalent. The defective unit will be picked up from the customer’s address and a new one delivered.
The Door to Door – doorstep delivery can be upgraded to a Desk-to-Desk service if desired, meaning the replacement unit is delivered directly to the user’s desk.
On-site ServiceThe reported fault will be analysed by Fujitsu by means of telephone support or remote access. At Fujitsu`s discretion a service engineer will be scheduled for further on-site diagnosis and solution as necessary to resolve the diagnosed problem. In case of a hardware failure, the operational readiness will be restored by replacing or repairing the defective part at the installation location.
The condition for this on-site service is that the customer's premises are located within a distance of 50 km