| Warranty Type / Term / Abbreviation | Definition |
 | Next Business Day |
 | Second Business Day |
 | If a remote fix is not possible and a hardware repair is necessary, the customer shall bring the defective device to a qualified service point (service partner or repair center). The repair will be completed at the repair center. Thereafter, the customer will be informed that the device is ready for collection. |
 | The customer places a call to the Fujitsu help desk. If the malfunction cannot be repaired by the help desk technicians over the phone the customer will be issued with a repair number. The collection is realized either by a pick-up by Fujitsu's logistics provider or by a waybill/prepaid delivery label for the customer to coordinate the collection at his discretion. The customer has to adequately package the defective device. After repair the device will be returned to the customer’s premises. |
 | If a remote fix is not possible and a hardware repair is necessary, the defective product will be replaced by an equivalent. The defective unit will be picked up from the customer’s address and a new one delivered. |
 | The Door to Door – doorstep delivery can be upgraded to a Desk-to-Desk service if desired, meaning the replacement unit is delivered directly to the user’s desk. |
 | The reported fault will be analysed by Fujitsu by means of telephone support or remote access. At Fujitsu`s discretion a service engineer will be scheduled for further on-site diagnosis and solution as necessary to resolve the diagnosed problem. In case of a hardware failure, the operational readiness will be restored by replacing or repairing the defective part at the installation location.
The condition for this on-site service is that the customer's premises are located within a distance of 50 km |
| Local terms and conditions | Please visit our terms and conditions page |